Seth Mendenhall - Resume
Work Experience
Hotel Front Office Supervisor
Hampton Inn By Hilton Collinsville, IL
02/2016 - Present
- Ensure guest satisfaction and resolve any issues before the guest's departure
- Make sure all guest requests/needs are fulfilled prior to their arrival
- Create the weekly schedule for the Front Office department
- Close out of the hotel's daily financial activities
- Ensure all Hilton hospitality standards are followed by subordinate employees
- General hotel front office responsibilities
Private Contractor Courier
TLC Courier & Senior Scripts Pharmacy
07/2015 - Present
- Delivery and security of medications, documents, and equipment
- Setup and maintenance of equipment and software
- Troubleshoot and/or service malfunctioning equipment
- Replace key locks for medicine lock-ups when security issues arise
Hotel Front Office Agent
Hampton Inn By Hilton Collinsville, IL
05/10/2010 - 06/01/2016 Currently Employed here as a Supervisor
- Check-in/check-out procedures
- Ensure guest satisfaction
- Problem resolution
- Accommodate guest requests
Pharmacy Technician - SIUE School of Pharmacy Internship
Walgreens Pharmacy
Spring Semester of 2015
- Fill patient prescriptions
- General cash register duties
Disney College Program - Internship
Walt Disney World
06/01/2016 - 01/01/2017
- Check-in/check-out procedures at Walt Disney World Resorts
- Give detailed directions and recommendations to park visitors
- Make Disney Magical Moments and unforgettable memories for children, engaged couples, disabled people, etc.
- Accommodate guest requests
School Experience & Skills
While pursuing my CMIS degree with Southern Illinois University Edwardsville, I learned many skills valuable for the IT field. These skills include:
- Security risk analysis and assessment.
- Writing security policies, processes, and procedures.
- System Development Life Cycle and Agile implementation.
- Project management techniques.
- Business analytics.
- Coding websites from scratch using HTML, PHP, and CSS.
- Implementing both responsive and adaptive website design.