Chris Clayton
chrisclayton2@gmail.com
Professional Summary:
IT Professional with over 13 years of progressive experience in the field. Identity and access management (IAM) experience using Microsoft FIM, Ellucian Banner BEIS, UAG and JASIG-CAS. In-depth experience with Microsoft desktop and server installation, maintenance and troubleshooting in networks ranging from 5 to over 4000 machines. Working knowledge of Windows NT/2000/2003/2008 Servers, Active Directory and domain controller administration, Microsoft Operations Manager (SCOM), SUS/WSUS and various networking hardware, tools and protocols. A strong individual work ethic, team leadership and the ability to collaborate with diverse individuals at all levels combine to produce quality work and high customer satisfaction.
Technical Summary:
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Networking Tools/Protocols: |
Server Applications: |
Servers/Components: |
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TCP/IP |
Active Directory/Exchange |
Dell PowerEdge servers |
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DNS |
Forefront Identity Manager 2010 (and MIIS/ILM) |
Dell PowerVault storage |
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DHCP |
Banner Enterprise Identity Services (BEIS) |
HP |
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FTP |
TMG and UAG |
IBM |
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WINS |
SQL Server |
Compaq |
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POP3/SMTP |
VMWare guest server mgmt. |
Tape Backup Drives |
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SMB |
JASIG CAS |
NAS |
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VMPS |
WordPress |
SAN |
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IPX/SPX |
Veritas/Symantec Backup Exec |
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Server Operating Systems: |
Desktop Operating
Systems: |
Routers/Switches: |
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Windows Server 2003/2008 |
Windows 7 |
3COM |
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Windows Small Bus. Server 2003 |
Windows XP |
Cisco |
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Windows NT 4.0/2000 Server |
Windows 2000 |
Linksys |
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Novell 5 |
Windows 98 |
D-Link |
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Mac OS X |
Mac OS 8.6-10.4 |
Netgear and others |
Work Experience:
Moran Technology
Consulting – Naperville, IL 11/12-present
FIM Consultant
FIM troubleshooting,
enhancement and solution deployment.
·
Resolves FIM
Service/Portal problems effectively and promptly
·
Modifies account
provisioning and deprovisioning logic to account for multiple roles
·
Develops code
modifications to resolve FIM synchronization errors
St. Louis Community
College – St. Louis, MO 07/09-present
System/Application –
Programmer/Analyst - Specialist
Identity management, web
and email system administration.
·
Account
provisioning automation with Ellucian Banner as the authoritative source via
BEIS, custom web-service and AD/LDS as the identity vault.
·
Accounts created
in Active Directory and Microsoft Office 365 for Education (formerly Live@edu),
with on-premise Exchange, Lync and home folders provisioned for employee
accounts.
·
Install,
configure, customize and supports self-service password reset application (Specops
Password Reset)
·
Deploy
custom/niche web applications (ASP, ASP.NET, WordPress, etc.)
·
Scripting of
automated tasks with PowerShell and vbs.
·
SQL Server
database design and development to support account/group management
Strategic Staffing Solutions
– Chesterfield, MO 01/08-07/09
System Administrator
Builds, maintains and
supports test environments used by Anheuser-Busch IT to research new
technologies and certify software developed in-house.
·
Coordinates with
all enterprise infrastructure design teams to build test environments
·
Maintains good
working relationships with all clients.
·
Provides standard
and custom-configured desktops and servers for use in testing. All systems are configured identically to
production systems to provide reliable results.
·
Test systems
configured on physical hardware and on virtual machines in a dedicated VMware
ESX farm
·
Diagnoses and
resolves problems with server monitoring and management tools (HP Systems
Insight Manager, SMS/SCCM and MOM/SCOM).
·
Lab system
backups stored on SAN and RAID arrays.
·
Provides on-call
weekend support of Windows servers throughout the enterprise (world-wide).
Technical
Environment: Anheuser-Busch has several
hundred Windows-based servers across dozens of locations, but primarily at the
corporate headquarters in downtown
Action Computer Company
–
Senior Network/Server
Technician
Provided on-site desktop,
server and network support for small business and education customers
throughout the
·
Installed,
maintained and performed troubleshooting with Windows Small Business Server
2003 (including Exchange 2003, IIS and ISA 2000/2004 Firewall) on custom-built
and HP server hardware.
·
Diagnosed
hardware and software problems with Windows desktop computers, printing, etc.
·
Maintained good
working relationships with all clients.
·
Supervised
operations of the service department on an interim basis.
·
Mentored
less-experienced technicians in network troubleshooting and server support.
Technical
Environment:The Action Computer Company store had two physically separate
networks to isolate customer computers brought in for service from
company-owned computers running point-of-sale and other software. Company network consisted of a custom-built
Intel server running Small Business Server 2003 Premium and Microsoft Retail
Management System (RMS) software. Work
orders were tracked and processed using an Access database project developed
in-house that links with the RMS database for customer information. Most “on-site” customer offices consist of
3-50 client PCs and one Windows server, either 2003 Standard or Small Business
Server 2003 Standard/Premium.
User Services
Supervisor, NTS-Residential Technology Services
Managed the daily operations
of the Residential Technology Services (ResTech) office, providing Ethernet and
cable television service, customer support and technical assistance to
approximately 4,000 students living in University-owned housing.
·
Supervised
approximately 30 student workers, including Residential Computing Consultants
(RCCs) and Technicians.
·
Managed desktop
support program assisting other departments of the University.
·
Packaged and
published first ResTech Security Pack, containing a Symantec Antivirus Corporate
Edition 10.1 client managed by a ResTech server, as well as Firewall and
Windows Updates policies that cause customers to pull updates from ResTech’s
WSUS server.
·
Answered all Help
Desk calls until noon when the Help Desk was staffed.
·
Maintained
collaborative relationship with ResLife and other staff.
·
Provided
technical support and oversight of residential computer labs that included
Windows XP and Mac OS X clients as well as printers and associated servers.
·
Collaborated with
the NTS Network Architect to provide live video streams of the Commencement
ceremony in May and other events as needed using two Mac G5 workstations and
two Apple Xserves.
·
Assisted and was
a backup to the NTS Microsoft Systems Engineer.
·
Mentored student
staff in Active Directory administration, desktop OS troubleshooting, virus
removal, Ghost Console imaging procedures and customer service.
·
Responded to
computer infection and copyright infringement notices from the NTS Network
Security Analyst regarding customers on the ResTech network.
·
Developed
improved techniques for intensive virus removal.
·
Scheduled
classes, meetings and other events in the Gregg Technology Classroom.
·
Resolved billing
problems with the ResTech registration system.
·
Worked with the
NTS Unix administrator to resolve problems with the ResTech registration,
account management and trouble ticket systems (all web/network-based).
·
Tracked client
problems through trouble tickets using SupportWizard.
·
Edited scripts
for trouble ticket autoassignment, printer connections, and other functions.
·
Obtained quotes
and submited purchase order requests for tools, computer and printer hardware,
and other needed items for lab maintenance.
Technical
Environment:ResTech network consisted of Cisco routers and 400 switches,
approximately 25 class C subnets managed by Lucent VitalQIP and a
custom-written registration system that relied on OpenVMPS for dynamic VLAN
assignments of clients. ResTech directly
managed and supported two OS X servers and at least six Windows servers
providing authentication, file and print shares, and workstation
management. Several Unix servers were
also housed in ResTech’s server room, including the student staff’s mail
server, departmental web server and the registration and DNS server. Network Technology Services (NTS), parent
department of ResTech, hosted a second Active Directory domain, Exchange
server, two SANs, and a wide array of other servers and equipment.
Computer Services
Technician II
Deployed District-wide
Windows 2003 Active Directory, focusing on server infrastructure, domain
migration, consolidation and management supporting ~8000 users and ~4000
computers. Provided 2nd and 3rd
level support to customers across the StLCC District within and outside the IT
department for software, network and server problems. .
·
Deployed and
maintained 13 Active Directory domain controllers across 7 sites connected by
links of widely varying speed.
·
Managed ~40
production servers and ~10 test environment servers, including security
patches, updates, and configuration changes.
·
Configured and
maintained NetIQ Directory and Resource Administrator (DRA) software for managing
Active Directory delegations. Provided
training on use of product to every level of technical staff.
·
Tested various
software deployment and desktop computer customization methods including
packaging with WinInstall LE and deployment through Group Policies and
SMS. Made recommendations to the LAN
Coordinator and department manager.
·
Domain Controller
monitoring through Microsoft Operations Manager (MOM) 2005 and Quest Spotlight
on Active Directory.
·
Supervised
day-to-day tasks of seven contract employees during the Meramec campus domain
migration.
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Part of FV Server
Team starting in early 2002. Prior to
that did cabling/networking and remote printer administration in addition to
desktop support.
·
Replaced 3Com
switches with Cisco equipment.
·
Identified
configuration problems in original setup of Windows Server Cluster after
joining the FV Server Team.
·
Documented and
implemented procedures for improved machine imaging with ImageCast and Ghost
8.0, and antivirus updates for academic labs and administrative support
technicians.
·
Deployed MS SUS
to FV campus via AD Group Policies for patches/updates of desktop and server
OSes.
·
Documented
trouble tickets and steps to resolution with FrontRange’s HEAT/iHEAT Service
and Support software.
·
Created standard
XP desktop image designed to minimize technician time on-site during user
profile configuration.
·
Troubleshooting
for all levels of IT staff that could not resolve their own issues.
·
Member of the
in-house MIS team supporting Windows, Active Directory, DNS/DHCP, File and
Print services, and a variety of application servers in order to maintain
day-to-day operations District-wide and on the FV campus in particular.
·
Performed weekly
complete file backups and daily differential backups with Veritas Backup Exec
9.1.
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Provided
supplemental backups of Novell file server until it was replaced with a Windows
2000 Server cluster.
Technical Environment:
Houlihan Computer
Solutions –
Configuration Technician
Responsible for
preparation, delivery and on-site service of computer equipment for rental and
sales customers.
·
Maintained
positive customer relationships through prompt, efficient response to hardware
and software problems.
·
Provided standard
and custom installations of Windows 95, 98, NT and 2000 on custom-built and
Dell OptiPlex PCs as well as Toshiba and IBM laptops.
·
Configured and
serviced various HP LaserJet printer models.
·
Configured
dial-up connections on-site per customer requirements.
·
Built temporary
Ethernet networks ranging from 4-16 nodes for a computer training session to
several hundred nodes at national conventions.
Technical Environment:
Imaging of PCs was done with Norton Ghost on an internal 10/100 Ethernet
network consisting of HP switches and a Windows-based file server. Offices were on a separate network with a
public web and email server connecting sales and logistics personnel with
customers.
Cerro Copper Products –
Field Laboratory
Technician
Monitored key chemical
properties of copper cast in the foundry during second shift.
·
Tested samples
regularly extracted from the pouring booth.
Notified foundry supervisor if trace elements were outside established
ranges so corrections could be made.
·
Graded cast
copper based on test results, determining suitability for tube production.
·
Maintained all
laboratory equipment during second shift.
·
Maintained a
database of test results on a Windows 95 PC connected to the main laboratory
via a Novell network.
·
Communicated with
Lab Director and other first shift personnel primarily through GroupWise email.
Physics/Chemistry/Physical
Sciences Instructor
Taught students at all
levels of high school physical science, inspiring students to take higher-level
science classes and participate in academic extracurricular activities.
·
Doubled
enrollment in senior-level Physics from first to second year
·
Assisted other
teachers with computer and network difficulties. (District purchased a proprietary token-ring
network that supported 50 computers connecting to the Internet at any given
time.)
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Web Page
Development Committee – co-wrote first web pages of the school.
·
JV Scholastic
Bowl Coach/sponsor
·
WYSE competition
sponsor/team organizer
·
Organized field
trips to the
Education:
Bachelor of Science Degree in Teaching of Chemistry (major) and Teaching of Physics (minor)
Certifications:
CompTIA A+ and Network+
References:
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Available upon request. |
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